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F.A.Q.

Customer Questions

What does “made to order” mean?

Made to order means that each jacket is individually crafted specifically for you, rather than being pre-made and kept in stock. This allows for customization and ensures that your jacket is unique to your preferences.

Can I customize my jacket?

Yes! We offer a range of customization options, color, size, and design details.

How long does it take to make a jacket?

Our jackets are made to order and typically take up to 7 days to produce. This timeframe ensures that each jacket meets our high-quality standards.

Is there a way to track the progress of my order?

Yes, once your order is in production, we will provide updates via email. You’ll also receive a tracking number when your jacket is ready for shipping.

How can I make sure I select the right size?

We provide a detailed size chart and fitting guide on our website. If you have any questions or need further assistance, feel free to contact our customer service team for personalized advice.

 

What should I do if I receive a defective product?

If you receive a jacket with a defect, please contact us immediately. Provide photos and details of the issue, and we will work with you to resolve it promptly.

What materials do you use for your jackets?

We use high-quality materials tailored to your preferences, which can include a variety of leather and finishes (We deal only in genuine leather products).

Can I change my order after placing it?

Yes, you can change your order by contacting us the same day via WhatsApp. Changes are only possible if your order is still in the “Pending” stage.